Refund policy
At Jay's Caribbean Cravings, we take pride in delivering authentic Caribbean and Jamaican snacks, seasonings, and pantry staples fresh to your door. Your satisfaction matters to us. Because our products are food and consumable goods, this policy explains when returns and refunds apply and how to request one.
Exceptions / Non-Returnable Items
For food safety and hygiene reasons, we are unable to accept returns on food items, seasonings, or any consumable products once they have been delivered — whether opened or unopened. This protects all of our customers and is standard practice for food retailers.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
This does not affect your rights when an item arrives damaged, defective, incorrect, or otherwise not as described. Those situations are covered below.
Damaged, Defective, or Incorrect Items
We want every order to arrive in perfect condition. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right with a replacement or full refund.
To qualify, please contact us within 15 days of delivery with:
- Your order number
- The name of the affected item(s)
- A clear photo of the item and, if applicable, the damaged packaging or shipping box
Once we review and approve your request, we'll send a replacement or issue a refund — no need to ship the item back unless we specifically ask you to.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider's processing times. We'll notify you by email once your refund has been processed.
If more than 10 business days have passed since approval and you still haven't received your refund, please reach out to us.
Order Cancellations & Changes
We process and ship orders quickly. If you need to cancel or change an order, please contact us within 24 hours of placing it. We'll do our best to accommodate any request made within this window and before your order has shipped. After 24 hours, or once an order has shipped, it cannot be cancelled — but the policy above still applies if anything arrives damaged, defective, or incorrect.
Non-Refundable Situations
We are unable to offer refunds or replacements in the following cases:
- Change of mind after a consumable product has been delivered
- Orders reported as damaged or incorrect after the 15-day window has passed
- Packages marked as delivered by the carrier but reported as lost, where the shipping address provided at checkout was incorrect or incomplete
- Minor variations in flavor, color, packaging, or appearance, which are natural for authentic and small-batch products
Lost or Delayed Shipments
Once your order leaves our facility, delivery timelines are handled by the carrier. If your tracking shows a package as significantly delayed or lost in transit, contact us and we'll work with you and the carrier to resolve it.
Return Shipping
In the rare case we ask you to return an item, we will provide a prepaid shipping label or reimburse reasonable return shipping costs. Customers are not responsible for return shipping on damaged, defective, or incorrect items.
How to Contact Us
To start a return or refund request, or for any questions about this policy, reach out to:
Jay's Caribbean Cravings
Email: support@jayscaribbeancravings.com
We typically respond within 1–2 business days.
This policy applies to purchases made through our online store. We reserve the right to update this policy at any time; changes take effect when posted on this page.